Shipping, Returns & Refund Policy
Shipping
We ship through registered courier companies for orders within India and through DHL Express for international orders.
International orders are usually delivered within 25-30 business days and domestic orders within 20-25 business days. We will send you an email with delivery date after the orders are placed.
Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
SHIPPING CHARGES
Shipping is free within India. For international orders, we charge standard shipping charges starting from INR 1750 and going up as per location, weight and volume of the shipment. We offer free shipping for international orders above INR 45,000.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
SHIPPING OF PRODUCTS
All orders are processed from our own warehouse in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.
TRACKING PACKAGE
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your account - Order history.
Non-Availability on Delivery our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Modes of Payment
For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal. PayPal is our third party payment gateway and is available on request. Please write on Hello@goulianfinch.com if you wish to pay via PayPal.
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Cancellation & Refund
After an order is placed on the online store, a customer can ask for cancellation and refund within first 4 days. Goulian Finch is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible. From the textile weaving to the final stitch in a garment, our production is labour and hand intensive; which means that orders already underway cannot be cancelled or refunded. At present, we have a timeline of 25-30 days for fulfilling online orders. This is because our production involves handspun and handwoven textiles produced in remote villages of India, followed by hand block printing, hand embroideries, stitching and hand finishing of garments. All these processes are slow and labor intensive; and human errors and unexpected delays associated with them cannot be avoided many a time.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must be returned within 15 days.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a we will issue a coupon for the value that can be redeemed with next purchase. This coupon can only be used for in-store purchase on www.goulianfinch.com and cannot be redeemed in cash.
Please contact us at Hello@goulianfinch.com if you have any questions with returns and refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@goulianfinch.com
You will be responsible for paying for your own shipping costs for returning or exchanging your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.